.app-layout{min-height:100vh;display:flex;flex-direction:column}.top-header{height:70px;background:linear-gradient(to right,#fff,#fefefe);border-bottom:1px solid #e2e8f0;display:flex;align-items:center;padding:0 2rem;position:fixed;top:0;left:0;right:0;z-index:300;box-shadow:0 1px 3px #0000000d}.top-header-left{display:flex;align-items:center;gap:1.25rem}.top-header-logo{height:52px;width:auto;filter:drop-shadow(0 1px 2px rgba(0,0,0,.1));flex-shrink:0}.top-header-title{font-size:1.75rem;font-weight:700;background:linear-gradient(135deg,#f97316,#ea580c);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;letter-spacing:.5px;white-space:nowrap}.top-header-right{margin-left:auto;display:flex;align-items:center;gap:1rem}.main-content{flex:1;margin-top:70px;display:flex;flex-direction:column;height:calc(100vh - 70px);background-color:#f8fafc}.chatbot-container{display:flex;flex-direction:column;height:100%;max-width:900px;margin:0 auto;width:100%;background:var(--bg-primary);box-shadow:var(--shadow-lg);border-radius:0}@media (min-width: 768px){.chatbot-container{margin:1.5rem auto;height:calc(100% - 3rem);border-radius:var(--radius-xl);border:1px solid var(--border-color)}}.chatbot-header{display:flex;align-items:center;gap:.75rem;padding:1rem 1.5rem;background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;border-radius:var(--radius-xl) var(--radius-xl) 0 0;box-shadow:0 2px 8px #f973164d}.chatbot-header-icon{width:40px;height:40px;border-radius:50%;background:#fff3;display:flex;align-items:center;justify-content:center}.chatbot-header-text h2{font-size:1.125rem;font-weight:600;margin:0}.chatbot-status{font-size:.75rem;opacity:.9}.chatbot-messages{flex:1;overflow-y:auto;padding:1.5rem;display:flex;flex-direction:column;gap:1rem;background:linear-gradient(180deg,#fafbfc,#f5f7f9)}.chat-message{display:flex;align-items:flex-start;gap:.75rem;max-width:85%;animation:fadeIn .3s ease}.chat-message.user{align-self:flex-end;flex-direction:row-reverse}.chat-message.bot{align-self:flex-start}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.chat-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.bot-avatar{background:var(--primary-light)}.user-avatar{background:linear-gradient(135deg,#3b82f6,#2563eb)}.chat-bubble{padding:.875rem 1.125rem;border-radius:1rem;position:relative;box-shadow:var(--shadow-sm)}.chat-bubble.bot{background:var(--bg-primary);border:1px solid var(--border-color);border-bottom-left-radius:4px}.chat-bubble.user{background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;border-bottom-right-radius:4px}.chat-bubble.error{background:#fef2f2;border-color:#fecaca}.chat-text{font-size:.9375rem;line-height:1.6;margin:0}.chat-text h2,.chat-text h3,.chat-text h4{margin:.75rem 0 .375rem;color:var(--text-primary)}.chat-text h2{font-size:1.1rem}.chat-text h3{font-size:1rem}.chat-text h4{font-size:.9375rem}.chat-text p{margin:.375rem 0}.chat-text ul{margin:.5rem 0;padding-left:1.25rem;list-style:none}.chat-text ul li{position:relative;padding:.25rem 0 .25rem .5rem}.chat-text ul li:before{content:"→";position:absolute;left:-1rem;color:var(--primary-color);font-weight:700}.chat-text strong{color:var(--text-primary);font-weight:600}.chat-text hr{border:none;border-top:1px solid var(--border-color);margin:.75rem 0}.chat-time{display:block;font-size:.6875rem;opacity:.6;margin-top:.375rem}.chat-results{margin-top:.75rem;display:flex;flex-direction:column;gap:.5rem}.results-header{font-size:.8125rem;font-weight:600;color:var(--text-secondary);margin:0 0 .25rem}.chat-result-card{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius);padding:.75rem 1rem;transition:all .2s ease;cursor:pointer}.chat-result-card:hover{background:var(--bg-accent);border-color:var(--primary-color);box-shadow:var(--shadow)}.result-title{font-size:.875rem;font-weight:600;color:var(--text-primary);margin:0 0 .25rem}.result-summary{font-size:.8125rem;color:var(--text-secondary);margin:0 0 .375rem;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.result-id{font-size:.75rem;color:var(--primary-dark);font-weight:500}.snow-ticket-btn{display:inline-flex;align-items:center;padding:.5rem 1rem;font-size:.8125rem;font-weight:600;color:#fff;background:#d32f2f;border-radius:var(--radius);text-decoration:none;white-space:nowrap;transition:background .2s ease}.snow-ticket-btn:hover{background:#b71c1c}.typing-indicator{display:flex;gap:4px;padding:4px 0}.typing-indicator span{width:8px;height:8px;border-radius:50%;background:var(--primary-color);animation:typing 1.4s infinite ease-in-out}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-6px);opacity:1}}.chatbot-input-area{display:flex;align-items:center;gap:.75rem;padding:1rem 1.5rem;border-top:1px solid var(--border-color);background:var(--bg-primary);border-radius:0 0 var(--radius-xl) var(--radius-xl)}.chatbot-input{flex:1;padding:.75rem 1rem;border:1px solid var(--border-color);border-radius:1.5rem;font-size:.9375rem;font-family:inherit;background:var(--bg-secondary);color:var(--text-primary);transition:all .2s ease;outline:none}.chatbot-input:focus{border-color:var(--primary-color);box-shadow:0 0 0 3px #f9731626;background:var(--bg-primary)}.chatbot-input::placeholder{color:var(--text-secondary)}.chatbot-send-btn{width:44px;height:44px;border-radius:50%;border:none;background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 8px #f973164d;flex-shrink:0}.chatbot-send-btn:hover:not(:disabled){transform:scale(1.05);box-shadow:0 4px 12px #f9731666}.chatbot-send-btn:active:not(:disabled){transform:scale(.95)}.chatbot-send-btn:disabled{opacity:.5;cursor:not-allowed}.user-info{display:flex;align-items:center;gap:1rem}.user-details{display:flex;flex-direction:column;align-items:flex-end;gap:2px}.user-name{font-size:.875rem;font-weight:600;color:#1e293b}.user-email{font-size:.75rem;color:#64748b}.login-button,.logout-button{display:flex;align-items:center;justify-content:center;padding:.5rem 1rem;border:none;border-radius:8px;font-size:.875rem;font-weight:500;cursor:pointer;transition:all .2s ease}.login-button{background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff}.login-button:hover{background:linear-gradient(135deg,#2563eb,#1d4ed8);transform:translateY(-1px);box-shadow:0 4px 12px #2563eb4d}.logout-button{background:#f1f5f9;color:#475569;border:1px solid #e2e8f0}.logout-button:hover{background:#e2e8f0;color:#1e293b}.login-button.loading{opacity:.8;cursor:wait}.app-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#f8fafc,#e2e8f0)}.app-loading .loading-spinner{width:48px;height:48px;border:4px solid #e2e8f0;border-radius:50%;border-top-color:#f97316;animation:spin 1s linear infinite}.app-loading p{margin-top:1rem;color:#64748b;font-size:1rem}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#f8fafc,#e2e8f0);padding:2rem}.login-container{background:#fff;border-radius:16px;box-shadow:0 10px 40px #0000001a;padding:3rem;max-width:420px;width:100%;text-align:center}.login-header{margin-bottom:2rem}.login-header h1{font-size:2.5rem;font-weight:800;background:linear-gradient(135deg,#f97316,#ea580c);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;margin-bottom:.5rem}.login-header p{color:#64748b;font-size:1rem}.login-content h2{font-size:1.5rem;color:#1e293b;margin-bottom:.5rem}.login-content>p{color:#64748b;margin-bottom:2rem}.login-button-large{display:flex;align-items:center;justify-content:center;width:100%;padding:1rem 1.5rem;background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff;border:none;border-radius:12px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .2s ease}.login-button-large:hover:not(:disabled){background:linear-gradient(135deg,#2563eb,#1d4ed8);transform:translateY(-2px);box-shadow:0 8px 20px #2563eb4d}.login-button-large:disabled{opacity:.7;cursor:wait}.login-button-large .spinner{width:20px;height:20px;margin-right:12px;border:2px solid rgba(255,255,255,.3);border-radius:50%;border-top-color:#fff;animation:spin .8s linear infinite;display:inline-block}@media (max-width: 768px){.top-header{padding:0 1rem;height:56px}.top-header-title{font-size:1.3rem}.main-content{margin-top:56px;height:calc(100vh - 56px)}.chatbot-container{border-radius:0;margin:0;height:100%}.chatbot-header,.chatbot-input-area{border-radius:0}.top-header-right{gap:.5rem}.user-details{display:none}.login-container{padding:2rem}.login-header h1{font-size:2rem}.chat-message{max-width:92%}}@media (max-width: 480px){.top-header{padding:0 .65rem;height:50px}.top-header-title{font-size:1.1rem}.main-content{margin-top:50px;height:calc(100vh - 50px)}.chatbot-messages{padding:1rem}.chatbot-input-area{padding:.75rem 1rem}}*{margin:0;padding:0;box-sizing:border-box}:root{--primary-color: #F97316;--primary-dark: #EA580C;--primary-light: #FFEDD5;--secondary-color: #10B981;--danger-color: #EF4444;--text-primary: #1e293b;--text-secondary: #64748b;--bg-primary: #FFFFFF;--bg-secondary: #f8fafc;--bg-accent: #fff7ed;--border-color: #e2e8f0;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow: 0 1px 3px 0 rgba(0, 0, 0, .1), 0 1px 2px -1px rgba(0, 0, 0, .1);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -2px rgba(0, 0, 0, .1);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -4px rgba(0, 0, 0, .1);--radius-sm: .375rem;--radius: .5rem;--radius-lg: .75rem;--radius-xl: 1rem}body{font-family:Roboto,-apple-system,BlinkMacSystemFont,Segoe UI,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-color:var(--bg-secondary);color:var(--text-primary);line-height:1.6;font-size:14px;font-weight:400;letter-spacing:.01em}#root{min-height:100vh;display:flex;flex-direction:column}.btn{display:inline-flex;align-items:center;justify-content:center;padding:.625rem 1.25rem;font-size:.9375rem;font-weight:500;border:none;border-radius:var(--radius);cursor:pointer;transition:all .2s ease;text-decoration:none;min-height:42px;box-shadow:var(--shadow-sm)}.btn-primary{background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;box-shadow:0 2px 4px #f973164d}.btn-primary:hover{background:linear-gradient(135deg,#ea580c,#c2410c);transform:translateY(-1px);box-shadow:0 4px 8px #f9731666}.spinner{border:3px solid var(--border-color);border-top:3px solid var(--primary-color);border-radius:50%;width:40px;height:40px;animation:spin 1s linear infinite;margin:2rem auto}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}button,a,input,select,textarea,[role=button]{touch-action:manipulation}